References

As a result of the service strategy developed by ClientSolutions, HSE24 was named "Germany's most customer-oriented service provider 2009", awarded five stars and the service rating "excellent" and was listed in the Service Champion's gold rankings at the start of 2011.

"As a result of our rapidly increasing share of the market for fixed-line services, Kabel BW had to introduce a range of new processes and align its operations to suit a mass market. ClientSolutions' extensive expertise helped us restructure the entire system, not just enhancing our effectiveness, but also our efficiency. [...] This enabled us to set new and lasting standards in terms of customer satisfaction while also reducing our costs."

Managing Director Marketing

"ClientSolutions laid the groundwork for a professional overall project. This enabled us to conclude the complex project phase smoothly and successfully. The consultants demonstrated considerable expertise and a down-to-earth approach that provided us with the reliable framework we needed and consistently motivated us with their constructive criticism."
(Managing Director Revision International)

"Toshiba Europe launched a pan-European project to restructure technical support services for its end customers. The consultants from ClientSolutions helped us manage the overall project from developing a strategy and establishing a basic approach, to its rollout in the various countries, and also supported us as we implemented the individual concepts. All of ClientSolutions' consultants, trainers and coaches possess exceptional analytical and conceptual skills in the field of customer service operations, which they applied to great effect in this project."

General Manager, After Sales and Service, EMEA

ClientSolutions developed the blueprint for a basic multichannel strategy for METRO Cash & Carry's customer management. It is based on a service concept driven by customer values which integrates the various channels, such as wholesale markets, field sales and a central customer care centre.